Terms of Service

Terms of Service
The website www.horizoncoffeekw.com is owned and operated by Horizon Company.

This site was created to showcase our premium coffee products, facilitate online shopping, and provide customers with a seamless ordering experience in accordance with the terms and conditions outlined below.

By using this site as a user (referred to as "You," "Your," or "Customer"), you agree to abide by these terms and conditions. Horizon Coffee reserves the right to modify these terms at any time, with changes taking effect immediately upon posting on www.horizoncoffeekw.com.

Warranty and Guarantee

1. Warranty Period:
   The duration and coverage of warranties are subject to the terms specified by Horizon Coffee or the manufacturer of the product.

2. Product Coverage:

   • Warranties apply only to products sold directly by Horizon Coffee Kuwait.

   • For third-party brands distributed by Horizon Coffee, warranties must be honored by the product’s authorized agent. Customers should contact the manufacturer’s designated service center with the original purchase invoice.

3. Exclusions:

   • Accessories (e.g., coffee filters, mugs) are excluded from warranty coverage.

   • Repairs due to misuse, physical damage, or unauthorized modifications void the warranty.

4. Service Claims:
   To claim warranty service, contact Horizon Coffee’s customer support team. Proof of purchase and compliance with usage guidelines may be required.

General Provisions

• Horizon Coffee is not liable for delays or errors resulting from technical issues, third-party suppliers, or unforeseen circumstances.

• Product images and descriptions are for illustrative purposes; minor variations may occur.

Contact
For warranty claims or inquiries, reach us at: info@horizoncoffeekw.com